Legal

Cancellation and Refund Policy

Last updated: 31 July 2026

Thank you for your purchase from OMVIN.

If, for any reason, you are not completely satisfied with a purchase, we invite you to read our refunds and returns policy.

The following terms apply to all products you have purchased from us.

Interpretation and Definitions

Interpretation

Words beginning with a capital letter have the meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they are used in the singular or plural.

Definitions

For the purposes of this Withdrawal and Refund Policy, the following applies:

  • Application means the software provided by the Company under the name OMVIN, which is used as a Progressive Web App via a web browser and may optionally be installed on an electronic device.
  • Company (also referred to in this agreement as “the Company”, “We”, “Us” or “Our”) refers to flow office GmbH, Beethovenstraße 8, 67098 Bad Dürkheim.
  • Goods are the items offered for sale through the service.
  • Orders mean a request from you to us to purchase goods.
  • Performance refers to the application.
  • You means the natural person accessing or using the Service, or the company or other legal entity on whose behalf such person is accessing or using the Service, as applicable.

Statutory right of cancellation for consumers

Consumers have a statutory right to cancel distance contracts within fourteen days. This right takes precedence over the provisions set out below and is not restricted by them. You can find the full cancellation instructions and the model cancellation form in § 9 of our General Terms and Conditions.

Refund policy

Unless required by law, subscription fees paid are non-refundable. Certain requests for subscription refunds may be reviewed by the Company on a case-by-case basis and granted at the Company’s sole discretion.

You may cancel the renewal of your subscription either via your account settings page or by contacting the company. You will not receive a refund for any fees you have already paid for your current subscription period; however, you may continue to use the service until the end of your current subscription period.

Handled by Paddle

Payments, invoices and refunds for subscriptions and in-app purchases are processed by Paddle.com Market Limited, Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom (Paddle). Paddle acts as the Merchant of Record and is your contractual partner for the purchase process; the company remains the provider of the service. Refunds are credited back to the payment method originally used. Requests to exercise your right of withdrawal or for refunds may be addressed to us or directly to Paddle (https://paddle.net).

Contact

If you have any questions about our cancellation and refund policy, please contact us: